Terms of service

OVERVIEW
Welcome to ziyademde! "We", "us" and "our" refer to ziyademde. ziyademde operates this store and website, including all relevant information, content, features, tools, products and services ("Services"), to provide you, our customer, with a carefully curated shopping experience. ziyademde is powered by Shopify, which enables us to provide you with the Services.
The following terms and conditions, together with all policies referenced herein (collectively "Terms of Service" or "Terms"), describe the rights and responsibilities you have when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimer of warranty and limitation of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you have reached the age of majority in the state or province where you reside, and that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, access our online stores or browse them, or to purchase any product or service we offer, you may be required to provide certain information such as your email address, billing, payment and shipping details. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS
We make every effort to accurately represent our products and services in our online stores. However, please note that depending on the type of device you use to access the store, as well as its settings and configuration, colors or product appearance may appear differently on your screen.
We do not guarantee that the appearance or quality of any products or services shown or offered in our online stores will meet your expectations or be as depicted.
All descriptions of products may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to a specific person, geographic area or jurisdiction, as we see fit.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. ziyademde reserves the right to accept or refuse your order for any reason, at its sole discretion. Your order is not considered accepted until ziyademde confirms its acceptance. Your payment must be received and processed by us before an order can be accepted. Please check your order carefully before submitting it, as once an order has been accepted, ziyademde may not be able to accommodate cancellation requests. If an order is not accepted, modified or cancelled, we will attempt to contact you using the email address, billing address and/or telephone number you provided at the time of ordering.
Products you purchase are only eligible for return or exchange in accordance with our Refund Policy [LINK].
You represent and warrant that the products you purchase are for your personal or household use and not for commercial resale or export.

As a company, we are committed to providing our customers with the highest quality products. At the same time, our company reserves the right to ship products ordered from our store with changes to packaging, branding and form. By accepting the Order Confirmation, the customer fully accepts these terms as well.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless expressly stated otherwise, prices listed do not include taxes, shipping, handling, customs or import fees.
Prices published in our online stores may differ from those offered in physical stores or in other online or third-party operated stores. We may from time to time offer promotions on our Services that may affect pricing and are subject to Terms and Conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms shall prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is accurate, complete and correct; (ii) you are authorized to use the said credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred at the posted prices, including shipping and handling fees and all applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping and delivery delays. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the shipping carrier, customs processing or events beyond our control. Title and risk of loss pass to you upon our delivery of the products to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, images, pictures, graphics, product reviews, video and audio content and their design, selection and arrangement, are owned by ziyademde, its affiliates or licensors and are protected by US and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the materials in the Services without our prior written consent. Unless expressly stated herein, nothing in these Terms shall be construed as granting you any license or other right under any patent, trademark, copyright or other intellectual property rights belonging to ziyademde, Shopify or any third party. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by ziyademde.
The names, logos, product and service names, designs and slogans of ziyademde are trademarks of ziyademde, its affiliates or licensors. You may not use such trademarks without the prior written consent of ziyademde. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing in the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
As part of the Services, you may have access to customer tools provided by third parties that are not monitored, controlled or directed by us.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranty, representation or condition of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the Services is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms of use of the tools as provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the introduction of new tools and resources). Such new features shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may include materials and hyperlinks (including embedded third-party functionality) belonging to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave our Services and access such materials or third-party websites, you do so at your own risk.
We are not liable for any harm or damages related to your access to any third-party website or the purchase or use of any products, services, resources or content on such sites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately describes Shopify's relationship with your store and should not be removed or altered.]
ziyademde is powered by Shopify, which enables us to provide you with the Services. However, any sales and purchases made in our store are made directly with ziyademde. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and ziyademde and bears no liability whatsoever, including for any injury, damage or loss arising from products or services purchased. You hereby expressly release Shopify and its affiliates from any and all claims, damages and liabilities arising from or related to your purchases and transactions with ziyademde.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK]; certain personal information may also be subject to the Shopify Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read this Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information related to your access to and use of the Services in order to provide and improve the Services to you. Information you send to the Services may be transmitted to and shared with Shopify and third parties, who may be located in countries other than the country in which you reside, for the purpose of providing you with services. For details on how your personal information is used by us, by Shopify and by our business partners, please review our Privacy Policy [LINK].

SECTION 11 - FEEDBACK
If you submit, upload, share, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium and for any purpose, including commercial purposes. For example, we may use the rights granted under this license to operate, provide, evaluate, develop, improve and promote the Services and to fulfill our obligations and exercise our rights under the Terms of Service.
You further represent and warrant that: (i) you own or have all necessary rights in all Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting Feedback; and (iii) your Feedback complies with these Terms. We have no obligation to (1) maintain any Feedback in confidence, (2) pay any compensation for any Feedback, or (3) respond to any Feedback.
We may, at our sole discretion, monitor, edit or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property rights or these Terms of Service, but we have no obligation to do so.
You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not directly or indirectly access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state or local regulations, rules, laws or ordinances; (c) to infringe or violate our Intellectual Property Rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against our employees or any other person; (e) to submit false or misleading information; (f) to upload, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including any "junk mail", "chain letter", "spam" or any other similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services or that, as determined by us, may harm ziyademde, Shopify or users of the Services or expose them to liability.
You also agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) use the Services for spam, phishing, spoof websites or deception; (e) use any robot, spider, scraping, data collection and extraction tools, automated device or process, artificial intelligence tools (e.g. agentic AI) or automated or manual methods to access the Services; or (f) interfere with, circumvent or bypass the security or authentication features, robot-blocking headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any provision of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies when you use, permit, enable or cause the deployment of an Agent to access, use or interact with any Service. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity and that may be operated using or on behalf of a person's device without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it always identifies itself and operates in strict compliance with the requirements set out in Section 14.4 below. Additionally, no Agent may access, use or interact with the Services if we have requested that the Agent not access, use or interact with any Service.
14.3 We may restrict, including through technical measures, how and in what manner any Agent may access, use and interact with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and clearly declare the Agent's name using "Agent/[agent name]" in the user agent string of the request; (ii) not conceal or obscure that any access, use or interaction originates from an Agent, for example by (a) mimicking human behaviors and interaction patterns or (b) completing or circumventing CAPTCHAs or measures designed to distinguish computer use from humans; (iii) accurately respond to any question or request designed to determine whether interactions originate from a human or a computer; (iv) not circumvent or otherwise prevent any measure designed to block, restrict, modify or control Agents' access, use or interaction with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time, at our sole discretion, without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
Information provided on or through the Services is for general informational purposes only. We make no warranty as to the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. THIS INCLUDES IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES; IN SUCH CASES, THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL [MERCHANT], OUR BUSINESS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL THEORY, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INJURIES, LOSSES OR CLAIMS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT. THIS INCLUDES ANY ERRORS OR OMISSIONS IN ANY CONTENT PUBLISHED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, AND ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless [MERCHANT], Shopify and their affiliates, business partners, directors, officers, employees, agents, contractors, licensors and service providers from and against any loss, damage, liability or claim (including reasonable attorneys' fees) arising from or related to: (1) your breach of these Terms of Service or the documents incorporated by reference; (2) your violation of any law or the rights of any third party; or (3) your access to and use of the Services.
We will notify you of any indemnified claim; however, delay in notification will not relieve you of your obligations unless you suffer material prejudice as a result. We may, at your expense, conduct the defense and settlement of such claims, including the choice of counsel, provided that we will not accept any settlement that imposes a non-monetary obligation on you without your consent, which shall not be unreasonably withheld. You agree to cooperate in the defense of indemnified claims by providing relevant documents.

SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined by a court of competent jurisdiction to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on the site or in respect of the Services constitute the entire agreement and understanding between you and us with respect to your use of the Services and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not assign, transfer or delegate this agreement or any of your rights and obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may assign, delegate or transfer these Terms and our rights and obligations without notice to you or your consent.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with the Services shall be governed by and construed in accordance with the laws of the jurisdiction in which ziyademde is established. You and ziyademde submit to the jurisdiction and venue of such courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at ziyabekman@gmail.com.
Our contact details are as follows:
Ziyadem Naturladen (Ziya Bekman)
info@ziyadem.de
Keup Straße 98 51063 Köln / Deutschland
+4922129107967
VAT ID No.: DE341003291
Tax No.: 218/5015/5739